Friday, June 8, 2012
This week we're going to be discussing customer service.
We'll start with predicting and preventing issues which might occur and talk about how setting your shop policies carefully can help with that.
We'll also share best practice tips for what to do when an issue does arise and how to turn a problem around and make the customer remember you in a positive light.
Finally we'll talk about those little extra things you can do to make your customer service stand out even when there aren't any issues.
See you there!
If you're an Etsy seller in the San Francisco Bay Area, contact Katy or Steph about joining SFEtsy!