#SFEtsy Catch Up - November 6th

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Suggest a topic for a future chat or vote for topics you want to see here

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If you missed our chat on Tuesday (Customer Service), don't worry, you can read the full transcript here. You can also login to create a list of your favourite tweets from the chat.

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If you're an Etsy seller in the San Francisco Bay Area, contact Katy or Steph about joining SFEtsy!

#SFEtsy November 6th - Customer Service

Etsy Bootcamp this week is all about customer service and they have a great post with lots of tips.

We'll be picking up the topic as well, focusing on specifically on getting repeat customers. We'll share tips for good communication before a sale as well as how to find opportunities to go the extra mile even for a straightforward sale.

Finally we'll look at all the things you can do after a sale to encourage your customers to come back.

If you like to use tweetchat.com to follow our chats this is the link tweetchat.com/room/sfetsy

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If you're an Etsy seller in the San Francisco Bay Area, contact Katy or Steph about joining SFEtsy!

#SFEtsy Catch Up - June 12th

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Suggest a topic for a future chat or vote for topics you want to see here

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If you missed our chat on Tuesday (Customer Service), don't worry, you can  read the full transcript here. You can also login to create a list of your favourite tweets from the chat.

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If you're an Etsy seller in the San Francisco Bay Area, contact Katy or Steph about joining SFEtsy!

#SFEtsy June 12th - Customer Service

This week we're going to be discussing customer service.
We'll start with predicting and preventing issues which might occur and talk about how setting your shop policies carefully can help with that.

We'll also share best practice tips for what to do when an issue does arise and how to turn a problem around and make the customer remember you in a positive light.

Finally we'll talk about those little extra things you can do to make your customer service stand out even when there aren't any issues.
See you there!

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If you're an Etsy seller in the San Francisco Bay Area, contact Katy or Steph about joining SFEtsy!